These terms apply to all services provided by No Worries Exterior Cleaning Ltd, including window cleaning, gutter cleaning and clearing, conservatory roof cleaning, exterior surface cleaning and any other services agreed in writing. By accepting a quotation or booking our services you agree to the following terms.
1. Our Services
No Worries Exterior Cleaning Ltd provides the following services to domestic and commercial customers:
- Pure water window cleaning (exterior only)
- Gutter clearing using SkyVac vacuum system
- Gutter cleaning using water-fed pole (fascias, soffits and gutters)
- Conservatory roof cleaning using soft-wash method
- Exterior surface cleaning including driveways, patios and cladding
- Commercial window cleaning and building exterior cleaning
All services are carried out by trained operatives employed or authorised by No Worries Exterior Cleaning Ltd.
2. Regular Window Cleaning Service
Our window cleaning service operates on a scheduled maintenance basis. Domesticcustomers may choose either a 4-weekly or 8-weekly cleaning schedule. We offer both regular scheduled cleaning contracts and one-off cleans.
Regular customers agree to a minimum of four consecutive cleans. One-off cleans are charged at a higher rate and are not subject to the minimum clean requirement.
3. Pricing
Prices are based on property type, size and the services requested. Where a property is non-standard, unusually large, or has features not covered by our standard price guide, we may request photographs or a site visit before confirming a quote.
We reserve the right to review or amend the quoted price if the property differs significantly from the information provided. If a revised price cannot be agreed the service will not proceed.
All prices include VAT unless otherwise stated.
4. First Clean
For window cleaning, the first clean may take longer than subsequent visits as windows may not have been cleaned for some time. This is normal and is included in the quoted price. For gutter and exterior services, condition and access may affect the time and cost of the initial visit.
5. Quotations
Quotations are provided based on information supplied by the customer. Online quotes generated through our automated quote system are based on standard property types and sizes. We reserve the right to review pricing on inspection if the property or scope of work differs materially from the information provided.
Quotations are valid for 30 days from the date of issue.
6. Payment Terms
Invoices are issued automatically following each clean or service. Payment is due upon receipt of invoice.
Accepted payment methods include:
- GoCardless Direct Debit — our preferred payment method
- Bank transfer
- Card payment on the day
Cash payments are only accepted for a limited number of existing customers by prior agreement. If payment has not been received before the next scheduled visit, the service may be paused until the account is brought up to date.
7. Payment Collection Fee
If payment remains outstanding after reminders and a member of staff must visit the property to collect payment, a £2.00 administration fee may be applied.
8. Access Requirements — General
Customers must ensure safe access to the property on the scheduled service day. Please ensure:
- Gates are unlocked and access paths are clear
- Pets are secured away from the work area
- Windows are closed (window cleaning)
- Vehicles are moved where necessary to allow access to gutters or driveways
- Any fragile items near the work area are moved before our arrival
If access to the rear of the property is not available for window cleaning, a front-only clean may be carried out and a minimum charge may apply depending on property size. For gutter and exterior services, restricted access may affect what can be completed and pricing may be reviewed accordingly.
9. Access Requirements — Gutter Cleaning and Clearing
Our SkyVac gutter clearing equipment requires access to a mains electricity supply. It is the customer’s responsibility to ensure that a suitable outdoor power socket or accessible indoor socket is available and in working order on the day of the appointment.
Where a power supply is not available and the service cannot be completed as a result, a call-out charge may apply to cover the cost of the visit. We will always attempt to contact the customer before charging for an abortive visit.
If you are unsure whether a suitable power supply is available at your property, please contact us before booking and we will advise accordingly.
10. Gutter Debris — Customer Responsibilities and Removal Charges
All debris, foliage, moss and waste material removed from gutters during a clearing service remains the responsibility of the customer for disposal.
By default, our operatives will bag debris on site and leave it at the property for the customer to dispose of through their normal household waste arrangements. Customers are responsible for ensuring debris is disposed of correctly and in line with local waste disposal regulations.
Where the customer would like us to remove and dispose of the bagged debris from site, this service is available at an additional charge of £10.00 per bin bag. The following conditions apply to this service:
- Debris removal is available subject to us holding a current waste carrier licence. Customers will be advised at the time of booking whether this service is available.
- Due to the nature of gutter debris — which includes wet foliage, moss and compacted material — bin bags will not be filled to maximum capacity. This is to ensure bags can be safely handled and transported without risk of splitting. Where there is a large volume of debris, additional bags will be used and charged accordingly
- The number of bags required will be confirmed by our operative on the day based on the volume of debris removed. Customers will be advised of the total charge before removal takes place.
- The debris removal charge is in addition to the standard gutter clearing price and will be invoiced separately.
11. Weather Conditions
Window cleaning may be carried out in light rain, as purified water cleaning is not affected by normal rainfall. In severe weather conditions where safety could be compromised, cleans may be postponed and rescheduled at no additional charge.
Exterior surface cleaning and soft-wash services may be weather dependent. We will always advise customers in advance if conditions require rescheduling.
12. Cleaning Methods
We use professional equipment and methods appropriate to each service:
- Window cleaning: purified water fed pole system, cleaning from ground level
- Gutter clearing: SkyVac professional vacuum system
- Gutter cleaning: water-fed pole system for fascias, soffits and gutters
- Conservatory roof cleaning: low-pressure soft-wash with specialist cleaning solution
- Exterior surfaces: combination of jet washing and soft-wash treatment as appropriate
13. Photographic Evidence
For gutter clearing, conservatory roof cleaning and exterior surface cleaning, we photograph the work area before and after the job. These photographs are taken for quality assurance purposes and as evidence of the work carried out. Photographs are shared with the customer on request.
14. Service Guarantee
We aim to deliver excellent results on every visit. If you are not satisfied with any service we have provided, please notify us within 48 hours and we will return and put the work right at no additional charge. If you remain unsatisfied after a return visit, we will offer a full or partial refund as appropriate under our No Worries Money Back Guarantee.
15. Property Condition Disclaimer
Cleaning may reveal existing defects that were not visible before the service, including:
- Scratched or damaged glass
- Failed double glazing seals
- Deteriorated window or door frames
- Oxidised uPVC
- Pre-existing damage to gutters, fascias or soffits
- Cracks or surface damage on driveways, patios or cladding
We cannot accept responsibility for pre-existing issues that become visible after cleaning.
Where we notice damage or defects during a service, we will inform the customer.
16. Winter Breaks and Restarting Service
If a customer pauses or cancels window cleaning service during winter and later wishes to restart, windows may require a reset clean and pricing may be reviewed. This clause applies to window cleaning only.
17. Schedule Adjustments
We operate a structured cleaning round. From time to time your scheduled cleaning day may change slightly to allow us to improve route efficiency. We will always notify customers of significant schedule changes in advance. Cleaning schedules may also vary slightly during the Christmas and New Year period.
18. Gutter and Exterior Service Scheduling
Gutter clearing, gutter cleaning, conservatory roof cleaning and exterior surface cleaning are booked as individual appointments. We will confirm a date and approximate time window in advance. For customers on a No Worries Home Care Plan, scheduling is agreed as part of the plan terms.
19. Cancellation
Customers may cancel the service by providing at least 7 days notice prior to the next scheduled clean or service appointment. Cancellations with less than 7 days notice may incur a charge equivalent to 50% of the service value where materials or significant preparation have already been committed.
20. Price Reviews
From time to time we may review prices to reflect increases in operating costs, materials or labour. Customers will always be notified in writing before any price changes are applied with a minimum of 28 days notice.
21. Insurance and Liability
No Worries Exterior Cleaning Ltd holds full public liability insurance. Copies of our insurance certificate are available on request. We take all reasonable care when working on or around your property. In the unlikely event of damage caused directly by our operatives, please notify us within 48 hours and we will assess and respond promptly.
22. Debt Recovery
Accounts that remain unpaid after reminders may be referred to a debt recovery agency.
Any associated recovery costs may be added to the outstanding balance. Customers will always be contacted directly before any referral is made.
23. Complaints
We take all complaints seriously. If you have a concern, please contact us directly in the first
instance:
- By phone: 01724 848376
- By email: complaints@noworrieswindows.co.uk
Our full complaints procedure is available on our website at https://noworrieswindows.co.uk/complaints-procedure/.
As a Which? Trusted Trader, customers also have access to Which?’s independent dispute resolution service where a complaint cannot be resolved directly.
24. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.