We believe in being straight with our customers. Here’s what you can expect from us — and what we ask in return.
What We Promise You
- We’ll always keep you in the loop. You’ll get a message the evening before we’re due and we’ll always let you know if anything changes. No surprises.
- We’ll do the job properly. Every clean, every visit, to the highest standard we can deliver. That’s not a target — it’s the minimum.
- We’ll make payment simple. You’ll receive your invoice straight after every job with clear, easy payment options. No chasing, no confusion.
- We’ll put it right if you’re not happy. If anything falls short, tell us within 48 hours and we’ll come back and fix it. If you’re still not happy, we’ll refund you. No arguments. No Worries.
- We’ll treat your home with respect. We’ll leave no mess, close any gates behind us, and treat your property as if it were our own.
What We Ask of You
- Please pay promptly. Invoices are due on receipt. If payment isn’t received before the next visit, we may need to pause the service.
- Please leave access clear. Gates unlocked, pets secured, windows closed, and clear access around the property on your cleaning day.
- Please give us reasonable notice. If you need to cancel or pause the service, 7 days notice helps us plan our rounds efficiently.
- Please tell us if something’s wrong. We’d always rather put something right than lose a customer. If you’re not happy, tell us — not just someone else.